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What You Need to Know About


Therapy online has the convenience of occurring outside of the traditional in-office setting. To participate, all you need is a place where you have privacy and access to the internet. As Candace is licensed in the state Kentucky, you will need to be in Kentucky for the session and can not be in a moving vehicle at the time of the appointment. Some of the benefits of online therapy include convenience as well as receiving therapy in the comfort of your own home or office. 


Individual therapy is about just you. We focus on your goals for your life and explore your thoughts, feelings, beliefs, and experiences in order to search for resolution. Individual therapy is a collaboration between you and your therapist.  


Primarily used for treating trauma - although it can be used to treat other conditions - ART is considered a relatively fast form of therapy. Utilizing bilateral eye movement, ART helps client process images, sensations, and feelings related to trauma and other forms of distress in order to better resolve these issues. 


Most of us have learned to interact with our romantic partners through trial and error. What worked (or did not work) for our parents may not work for us now. Couples counseling is about helping both partners learn to solve their problems together. It is not about who is right and who is wrong - it is about facing your problems as a team. Couples often need to learn how to communicate well, to build trust, and to increase love and affection in a relationship; counseling may help you learn these skills.


Candace Cross Counseling, LLC provides different types of non-emergency mental health therapy, but we do not offer crisis management interventions.

If you or anyone you know is in any danger or life-threatening situation, please stop reading and call 911. If you notify us that you are a danger to yourself or someone around you, we will immediately call the police in order to assist you. It is best to reach out to the appropriate authorities who can be of help to your medical needs.

Kentucky Crisis Resources

Pathways - Ashland Area
24 Hour Help Line

LifeSkills, Inc.-Bowling Green Area
24 Hour Help Line Hotline
1-270-843-HELP (4357)

Communicare- Elizabethtown Area
24 Hour Crisis Line

Pennyroyal Center - Hopkinsville Area
24 Hour RESPOND Center

New Vista - Lexington Area
24 Hour Help Line

Centerstone - Louisville Area
24 Hour Crisis Line

River Valley Behavioral Health - Owensboro Area
24 Hour Crisis Line

Mountain Comprehensive Care Center - Prestonsburg
24 Hour Helpline

National Crisis Resources

911 Emergency

+1 (800) 273-8255 National Suicide Prevention Lifeline

+1 (800) 656-4673 National Sexual Assault Hotline

+1 (800) 784-2433 National Hopeline Network ( links callers to nearest crisis center)

+1 (800) 366-8288 S.A.F.E. Alternatives for Stopping Self-Harm

+1 (800) 622-2255 Alcoholism & Drug Dependency Hope Line

+1 (800) 931-2237 National Eating Disorder Association

+1 (866) 488-7386 Trevor Crisis Hotline (confidential suicide hotline for LGBTQ youth)

+1 (877) 565-8860 Trans Lifeline (crisis hotline run by trans folks for trans and questioning callers)

+1 (800) 799-7233 National Domestic Violence Hotline

+1 (800) 996-6228 Family Violence Helpline

+1 (800) 230-7526 Planned Parenthood Hotline

+1 (800) 222-1222 American Association of Poison Control Centers

741741 Crisis Text Line

+1 (800) 233-4357 National Crisis Line, Anorexia and Bulimia

+1 (888) 843-4564 LGBT Hotline

+1 (800) 221-7044 AIDS Crisis Line

+1 (800) 422-4453 The Childhelp National Child Abuse Hotline


Crisis Management Resources

As we provide quality care and accessible services for your mental health, crisis management interventions are not part of our services. Here are outsourced crisis management intervention resources that can be of help to you:


Mental Health Crisis Planning by National Alliance on Mental Illness

Crisis Management Resources by Rock Dove Solutions

VEOCI Crisis or Emergency Management

CAMFT Crisis Response

Kentucky Mental Health Resources


Candace Cross Counseling, LLC is currently credentialed with the following insurance companies including: 

  • Anthem/Blue Cross & Blue Shield

  • Anthem Medicaid

  • Optum/ United Health Care/UHC

  • Kentucky Medicaid

  • Passport/ Molina

  • Wellcare

  • Aetna

  • Aetna Better Health of Kentucky

  • Humana Medicaid

  • UMR 

  • Traditional Medicare

  • UHC Medicare

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